Natural Dog Company PawTection (Stick) | Paw Protection Balm | Natural Dog Grooming Essentials

Product Summary

Are you going out for a hike? Spending some time at the beach? Did you know dogs are born with super smooth, sensitive paw pads that originally protected them while walking through nature? Hot concrete, harsh temperatures, and toxic allergens can leave your dog’s paws rough, cracked, and peeled. Damage to their paw pads can be painful and can cause distress within their everyday life. Even if you’re going for a stroll around the neighborhood with your pup in tow, they need some extra support in protecting against potential damage.

If you and your pup love venturing out on active excursions, our PawTection balm is a crucial tool to protect their paws and keep them healthy. Dog’s paw pads are naturally sensitive and are meant to remain soft and smooth, but exposure to harsh elements and extreme environments can cause some serious damage.

Our PawTection healing balm creates a nourishing, protective barrier for your pup’s paw pads allowing them to run free on any adventure year-round! This topical treatment is easy to use and is a potent tool in armoring your dog for any environment, using only natural, organic, plant-based ingredients.

PawTection defends paws against damage from:

• Hot surfaces such as pavement, gravel, sand, concrete, decks, etc.
• Harsh elements like ice, salt, snow, rough terrain, & extreme temperatures
• Reduces the effect of contact with allergens including grass, pollen, & mold

Essential oils like ylang ylang and lavender help soothe irritation and balance dryness while supple mango butter combats free radicals and deeply moisturizes paw pads. We have shoes, and our pups have PawTection. Nourish and protect your pup’s paws with this vegan, organic, powerful dog paw balm!

Product Video

Product Ingredients

Our ingredients are organic, plant-based, and never compromised. With the highest quality and natural healing properties, these balms are effective, safe, and will leave your pup living its best life!

Some star players in PawTection include:

Mango Butter

• Rich in Vitamins A, C, & E to help combat free radicals that cause dryness & cracking in paws

Rice Bran Oil

• Natural antioxidant rich in minerals & vitamins to deeply penetrate skin’s layer to nourish deep

Lavender Essential Oil

• Soothes discomfort, heals & fights against germs & bacteria & naturally eases anxiety & stress

Rosemary Extract

• All-natural preservative & antioxidant with potent anti-inflammatory properties

Remaining essential ingredients:

• Sunflower oil
• Carnauba wax
• Sunflower Wax
• Candelilla Wax
• Natural Vitamin E
• Benzoin Resin
• Stearic Acid

Product Application

Distract, apply, & reward!

With a distraction in tow (we love training treats or maybe their favorite toy) clean up any excess dirt or debris evident around the affected area. Use two fingers or a low-absorbent cloth to apply a generous amount of PawTection directly over your dog’s paw pads. Paws will be slick after application so allow the area to dry (a nice belly rub always does the trick!) and follow up with a treat or play time for a positive reward!

Apply anytime before going outside or before exposing your pup's paws to any potentially harmful condition.

Pro-pup Tip:

For pawsome results, use in conjunction with our Paw Soother balm!

Product FAQs

Q : WHAT USES IS PAWTECTION RECOMMENDED FOR?

A : PawTection will provide healing benefits as well as prevent damage from the following:

HOT surfaces such as: pavement, sidewalks, gravel, rocks, sand, stone, concrete, decks, etc.

Harsh elements such as: salt, snow, ice, rough terrain, extreme temperatures, etc.

Helps to reduces effects of contact with allergens, like grass, pollen, or mold.

PawTection creates a protective barrier while also locking in moisture and helping prevent drying and damage.

Q : WILL PAWTECTION MAKE MY DOG'S PAWS SOFT AND MORE PRONE TO INJRY?

A : Check out our blog article detailing (and debunking) these concerns here. Dog paw pads are naturally thick, but they should not be overly dry. Dry, chapped paw pads are more prone to injury from splitting and cracking. Healthy, moisturized paws will flex rather than split and actually allow dogs to get a better grip! Dry paws do not have any traction and dogs will have a harder time walking on smooth surfaces. Many customers use our Paw Soother and PawTection for agility training to help give dogs much better contact, safety and speed.

Q : WHAT IF MY DOG LICKS IT OFF?

A : Natural Dog Company products are 100% natural, safe and edible. Our products will still work even if most of it is licked off. Though, for best results, we advise using distractions. Give your dog a raw bone to chew on, a yummy treat, dinner, or play with them for a few minutes until the carrier oils have had a chance to work it’s magic. We hear peanut butter works great!

Q : WHAT IS THE DIFFERENCE BETWEEN PAW SOOTHER AND PAWTECTION?

A : PawTection is used to prevent damage, while Paw Soother is used to heal existing damage. PawTection is a natural wax blend, so it provides a nourishing barrier between the paw and harsh surfaces and conditions such as hot pavement, sand, salt, ice, and snow. Paw Soother is a butter blend meant to smooth, soften, moisturize and heal dry, damaged, peeling, and cracked paw pads. Think: PawTection before going outside, Paw Soother before bed. Both have amazing collaborating qualities – making them the pawfect team!

Q : HOW OFTEN SHOULD I APPLY PAWTECTION?

A : For best results, use PawTection before going outside. Reapply periodically when exposed to harsh conditions such as ice and snow and especially really hot pavement. Dogs feel pain on their paws!

Q : WILL THIS STAIN MY FURNITURE, CARPET OR FLOORS?

A : Paws will be slick directly following application, so it is advised to allow time for it to absorb/dry before coming in contact with absorbent surfaces. Start with a very thin layer to ensure a quick dry time. Since this product is meant for use before heading outdoors, we recommend waiting until you’re already outside to apply. This way you don’t need to worry! If applying while indoors, you may want to lay down a old towel or rag just incase.

Q : WILL PAWTECTION HELP MY DOG'S PAW FROM SLIPPING?

A : When paws are dry, they lose traction and can cause dogs to slip and slide on surfaces. When paws are healthy and moisturized, the skin is flexible and somewhat spongy, allowing for better grip, contact and protection against injury from splitting and cracking. We actually have many customers that use our PawTection in their agility training to allow dogs better traction! You can think of it like your own skin…when your hands are really dry, they have less grip and it’s harder to do things like count money or separate papers. When your hands are nice and moisturized (or you lick your fingers) you’re actually able to handle the paper/money better! Keep in mind that directly following application, paws will be a little slick so it’s advised to allow time for it absorb before contact with surfaces like hardwood floor, carpet or furniture.

Shipping Policy

[updated as of 24th November 2025]

NON-FROZEN ITEMS SHIPPING POLICY

Singapore Orders

• Non-frozen items could enjoy FREE delivery with orders $38 and above.
• Non-frozen items are delivered by third-party courier partners within 3 working days.
• Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
• If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
• If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
• For orders above $150, we will be using reasonably reliable couriers (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
• For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
• Alternatively, you may also opt for Self Collection.
• Self-collection is applicable for all non-frozen items.
• Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
• Self-collection address is at
  • 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.

Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.

The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.

This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.

Malaysia Orders

• Non-frozen items to Malaysia could enjoy FREE delivery with orders $88 and above.
• Non-frozen items to Malaysia will be delivered by international courier partners within 6 working days.
  
• International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
• If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
• If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
• For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
• For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
• Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.

The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.

This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.

Other International Orders

• Non-frozen items to other international locations will be delivered by international courier partners within 6-14 working days.
  
• International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
• If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
• If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
• For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
• For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
• Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.

The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.

This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.

FROZEN ITEMS SHIPPING POLICY

Singapore Orders only

• This delivery option is not limited to just frozen items; however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
• Frozen items could enjoy FREE scheduled delivery with orders $100 and above.
• Frozen items are delivered by third-party courier partners.
• Orders cut-off time applicable for FREE scheduled delivery is 5pm previous day.
• Orders made by 5pm will be delivered on your selected date and time slots.
• We highly recommend that you choose a date and time slot where you can be present to receive the parcel within the time frame.
• Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, pls note that our packaging can only keep items as frozen as possible for only 3 hours.
• Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
• If no one is present or uncontactable for further instructions, and no other arrangements have been made prior, your package WILL BE RETURNED, and an additional $20 will be charged for the re-arrangement of the 2nd delivery.
• If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
• Alternatively, you may also opt for Self Collection.
• Self-collection is applicable for all frozen items.
• Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
• Self-collection address is at
  • 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.

Return and Refund Policy

[updated as of 24th November 2025]

Generally, all our products are strictly non-refundable or exchangeable.

However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or exchange on a case-by-case basis.

All we ask is that when the item is returned, it should meet the following requirements:

• Reach out to us to arrange an appointment to drop off your item at 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
• Item returned should be in its original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, on a case-by-case basis.
• Please ensure at least 6 months of shelf life if it's a perishable item.
• Send us your order confirmation email for refund verification.

Items not eligible for returns:

• Food-related, wearables, beds, and carriers due to food safety & hygiene reasons.
• Items that are purchased at promotional pricing from all of our sales channels.
• Customers who had a history of returning more than 3 items.

Note : When we receive the refunded/exchanged item, we will review the condition of the item and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns, and refunds.

Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.

As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg

Note: All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.

Refunds for Loss of Parcel

For loss of parcel, please read our shipping policy above. We are unable to replace, refund, or compensate you if:

• parcels are delivered to the correct address but subsequently lost or stolen, or
• parcels left according to the courier procedure when no instructions were given.

In the event of a lost parcel claim:

• We will contact the courier and assist with the investigation. 
• If the claim is deemed eligible, we will seek compensation from the third-party courier partners on your behalf.
• We will then make the refund to you once the compensation from the third-party courier partners is completed.

Note that third-party courier partners may require some time for internal investigation upon receiving our claim.

All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.