Product Summary
The cure for the common treat is here! Made with only the purest ingredients, CocoTherapy Pure Hearts™ are made using 100% organic and non-GMO ingredients that are not only good for your furry friend, but ridiculously delicious too! It is vegan, grain and gluten free, dairy free, no eggs, and made with no preservatives, colors, or artificial flavors. This means dogs with allergies and sensitive tummies can enjoy them and benefit from them as well!
Pure Hearts are a truly beneficial treat:
- Pure, simple, ingredients
- Supports digestive health – coconut fiber has been shown to support digestive health and provide the healthiest form of fiber
- No animal protein. Excellent for dogs on a limited protein diet or single source protein diet (ie: dogs with kidney, liver issues, or allergies).
- Supports skin and coat health
- Supports oral health
- Supports healthy weight
- Provides easily digested source of energy
Available in :
- Banana Brulée
- Pina Colada
Product Ingredients
Banana Brulée ingredients:
- Organic coconut
- Organic buckwheat flour
- Organic coconut nectar
- Organic coconut oil
- Organic banana
- Organic Ceylon cinnamon
Calorie Content (calculated):
- Metabolize Energy: 5,002 kcal/kg
- Average treat: 25 kcal
Pina Colada ingredients:
- Organic coconut
- Organic buckwheat flour
- Organic coconut nectar
- Organic coconut oil
- Organic pineapple
Calorie Content (calculated):
- Metabolize Energy: 4,972 kcal/kg
- Average treat: 25 kcal
All ingredients are 100% human grade, 100% USDA certified organic, and non-GMO.
Banana
The banana is one of the best fruit sources of vitamin b6. Easily absorbed by the body, vitamin b6 helps produce red blood cells, metabolize carbohydrates and fats into energy, metabolize amino acids, remove unwanted chemicals from the kidneys and liver, and maintain a healthy nervous system.
It is also a respectable source of vitamin C, which helps protect the body against cell and tissue damage, absorb iron better, produce collagen, and support brain health with serotonin production.
Manganese in a banana is good for the skin. It helps to make collagen, and protects the skin and other cells against free radical damage. Potassium in a banana is good for heart health and blood pressure. It also aids digestion and helps beat gastrointestinal issues, such as constipation, stomach ulcers and heartburn. It is a good source of energy, minus the fats and cholesterol.
Buckwheat Flour
Buckwheat is a treasure trove of nutrients. With protein and fibre, it improves heart health and helps prevent diabetes and digestive disorders. Loaded with antioxidants like rutin, tannin, and catechin, it is also packed with nutrients like amino acids, vitamins like vitamin b1 and b complex vitamins, and minerals of calcium, copper, magnesium, manganese, phosphorus, potassium, sodium and zinc. Rich in iron and folate, it even has a unique amino acid composition that works against cholesterol, hypertension and digestive problems like constipation.
Ceylon Cinnamon
Ceylon cinnamon contains cancer fighting enzymes and essentially has anti inflammatory, antioxidant and antimicrobial properties to protect one's immunity. It also contains cinnamic acids, which has anti inflammatory effects, aiding in managing blood pressure.
Coconut
Coconut is highly nutritious. While it provides mostly fat, medium chain triglycerides, it also contains protein, several important minerals, and small amounts of B vitamins. The minerals in coconut are involved in body functions; like manganese, which is essential for bone health and the metabolism of carbohydrates, proteins, and cholesterol. Coconut is also rich in copper and iron, which help form red blood cells, as well as selenium, an important antioxidant that protects the cell. The fats promote body fat loss, which decreases the risk of heart disease and diabetes.
Coconut has antidiabetic effects, possibly due to its arginine content, which relates to blood sugar level regulation. The meat also contains phenolic compounds, which are antioxidants that may help protect cells from oxidative damage: gallic acid, caffeic acid, salicylic acid and p-coumaric acid.
Coconut Nectar
Coconut nectar is a natural sweetener that is rich in vitamins, namely b1, b2, b3, b6 and vitamin c, minerals, namely potassium, magnesium, zinc and iron, and amino acids, yet has a dense and lush flavor alongside that low glycemic level.
Coconut Oil
Contains healthy fatty acids, boosting heart health, encourage fat burning, reduce hunger, reduce seizures, raise good high density lipid (HDL) cholesterol, protects skin, hair and teeth, and even have antimicrobial effects.
Pineapple
Pineapple aids weight loss, digestion, and may even help reduce cancer risk. It may help combat inflammation, treat arthritis and promote bone health. It may promote cardiac health and immunity, enhance recovery and improve skin.
Shipping Policy
[updated as of 24th November 2025]
NON-FROZEN ITEMS SHIPPING POLICY
Singapore Orders
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items are delivered by third-party courier partners within 3 working days.
- Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- For orders above $150, we will be using reasonably reliable couriers (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
- For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
- Alternatively, you may also opt for Self Collection.
- Self-collection is applicable for all non-frozen items.
- Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
- Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.
The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.
This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.
Malaysia Orders
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $88 and above.
- Non-frozen items to Malaysia will be delivered by international courier partners within 6 working days.
- International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
- For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.
The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.
This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.
Other International Orders
- Non-frozen items to other international locations will be delivered by international courier partners within 6-14 working days.
- International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
- For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.
The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.
This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.
FROZEN ITEMS SHIPPING POLICY
Singapore Orders only
- This delivery option is not limited to just frozen items; however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery with orders $100 and above.
- Frozen items are delivered by third-party courier partners.
- Orders cut-off time applicable for FREE scheduled delivery is 5pm previous day.
- Orders made by 5pm will be delivered on your selected date and time slots.
- We highly recommend that you choose a date and time slot where you can be present to receive the parcel within the time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, pls note that our packaging can only keep items as frozen as possible for only 3 hours.
- Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, and no other arrangements have been made prior, your package WILL BE RETURNED, and an additional $20 will be charged for the re-arrangement of the 2nd delivery.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- Alternatively, you may also opt for Self Collection.
- Self-collection is applicable for all frozen items.
- Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
- Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
Return and Refund Policy
[updated as of 24th November 2025]
Generally, all our products are strictly non-refundable or exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or exchange on a case-by-case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
- Item returned should be in its original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, on a case-by-case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food-related, wearables, beds, and carriers due to food safety & hygiene reasons.
- Items that are purchased at promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
Note : When we receive the refunded/exchanged item, we will review the condition of the item and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns, and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
Note: All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.
Refunds for Loss of Parcel
For loss of parcel, please read our shipping policy above. We are unable to replace, refund, or compensate you if:
- parcels are delivered to the correct address but subsequently lost or stolen, or
- parcels left according to the courier procedure when no instructions were given.
In the event of a lost parcel claim:
- We will contact the courier and assist with the investigation.
- If the claim is deemed eligible, we will seek compensation from the third-party courier partners on your behalf.
- We will then make the refund to you once the compensation from the third-party courier partners is completed.
Note that third-party courier partners may require some time for internal investigation upon receiving our claim.
All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.