Product Summary
The Original mine Pet Platter is designed to unleash the instinctive eating behavior of dogs and cats - offering the ultimate natural feeding territory! Can be used with any type of pet meals and treats including dry, canned, raw, refrigerated, and home cooked! It is knife and utensil safe so it can be used during the preparation of pet meals.
Large Bone Platter is intended for medium to large sized dogs, especially those eating larger meals and bites. Small Bone Platter is intended for small to medium sized dogs, especially those eating smaller meals and bites.
Available in great colors dogs can distinguish between! 100% designed, sourced and made in the USA using cellulose fiber, the most common organic molecule on earth!
- Cellulose Fiber (Tree Pulp) material - an organic molecule on earth!
- BPA free, Food Safe, Dishwasher Safe and Recyclable.
- Available in 2 sizes
- Dimensions for large platter - 12 x 16 inches
- Dimension for small platter - 10 x 3.5 inches
- Available in 3 color variations - Goldenrod, Teal & Red
Tip 1 : The size of the Pet Platter should be chosen based on the weight of the animal.
- Small platter suitable for animals 25 pounds and below
- Large platter suitable for animals 25 pounds and above
Tip 2 : If your animal is a fast eater, graduate to a larger size.
Product Video
Product Benefits & Features
The Original mine Pet Platter works… naturally!
The patented mine Pet Platter design encourages dogs and cats to unleash instinctive, healthier eating behaviors and engages their minds in a way that is both entertaining and psychologically rewarding.
Indentations, crevices and curves encourage licking, tracking, foraging and other natural stimulating feeding behaviors.
The mine Pet Platter’s floor-level position allows for 360-degree views and movement providing complete meal control.
The mine Pet Platter promotes a healthy pace of eating without any projectiles or barriers that may cause frustration, injury, or unhealthy food relationships.
The mine Pet Platter can be used with any type of pet meals and treats including dry, canned, raw, refrigerated, and home cooked! It is knife and utensil safe so it can be used during the preparation of pet meals.
Made with an innovative and sustainable material naturally sourced from plant life that is safe and non-toxic. 100% designed, sourced, and manufactured in the USA, the mine Pet Platter is food and dishwasher-safe, BPA-free, eco-friendly and recyclable. The mine Pet Platter is safe for pets and the planet.
How does The Original mine Pet Platter work?
Product FAQ
Q : Why is the mine Pet Platter named "mine"?
A : The mine Pet Platter is called "mine" as a reminder of who mealtime is all about: our pets! Over time, feeding our pets has increasingly been driven by what's convenient and intuitive to their human owners. That's changing as more and more Pet Parents are returning to feeding their dogs and cats foods that are more natural. The Original mine Pet Platter extends the benefits of any pet diet by tapping into a pet's natural instincts and making sure every pet enjoys the ultimate natural feeding experience.
Q : What is the mine Pet Platter made of?
A : The mine Pet Platter is made of cellulose fiber, the most common organic molecule on earth. It is food safe, BPA-free, and dishwasher safe. The cellulose fiber is from trees grown in sustainable U.S. forests. The mine Pet Platter is incredibly strong, and is completely recyclable. Only the best for your pet… and the earth!
Q : What foods work best with the mine Pet Platter?
A : The mine Pet Platter is perfect for all types of foods and diets: Homemade recipes, kibble, canned, dehydrated, raw, frozen, fresh and spreadable treats like yogurt or peanut butter. Be sure to fill the “scoops and trails” for a long-lasting eating adventure!
Q : How to use the mine Pet Platter?
A : The mine Pet Platter is designed for preparation and serving of any food your pet loves to eat. Just scoop, spread, pour, mix – and because it is knife friendly you can cut or slice right on the platter – and serve.
Q : What if my pet eats too fast?
A : The mine Pet Platter naturally slows the eating process. Pets will engage their foraging instincts as they hunt through their meal and savor each bite. Plus your dog or cat will be more relaxed because they can see around their feeding territory.
Q : My pet is a finicky eater. Will the mine Pet Platter work for them?
A : We’ve heard from many pet owners that the mine Pet Platter has helped picky eaters to re-engage with mealtime. The mine Pet Platter is designed to make eating a more natural and fun experience.
Q : What’s the significance of the mine Pet Platter colors?
A : Did you know there are certain colors dogs and cats see best? It’s true! The mine Pet Platter colors were selected because they are the most distinct in your pet’s eyes.
Q : What are the small white flakes that appear on the mine Pet Platter?
A : Small light flecks may be visible. It is due to the occasional appearance of cellulose fibers - the sustainable material that makes The Original mine Pet Platter super strong and super special.
Q : Can I use the mine Pet Platter for pet meal prep?
A : The mine Pet Platter is designed for preparation and serving of any food your pet loves to eat. Just scoop, spread, pour, or mix. And because it is knife friendly, you can unleash your Inner Chef and slice and dice right on the platter.
Q : How do I clean the mine Pet Platter?
A : Clean up is easy! The mine Pet Platter is dishwasher safe and is designed tough to last a lifetime. Remember to wash the mine Pet Platter before its first use.
Q : What if there are multiple pets in the home?
A : Each pet should have his/her own mine Pet Platter. It is instinctively important to your pet that they can take ownership of the mine Pet Platter as their own personal feeding territory. That’s why the platters come in colors that are discernible to dogs and cats so they can easily identify their own platter.
Shipping Policy
[updated as of 24th November 2025]
NON-FROZEN ITEMS SHIPPING POLICY
Singapore Orders
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items are delivered by third-party courier partners within 3 working days.
- Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- For orders above $150, we will be using reasonably reliable couriers (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
- For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
- Alternatively, you may also opt for Self Collection.
- Self-collection is applicable for all non-frozen items.
- Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
- Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.
The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.
This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.
Malaysia Orders
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $88 and above.
- Non-frozen items to Malaysia will be delivered by international courier partners within 6 working days.
- International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
- For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.
The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.
This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.
Other International Orders
- Non-frozen items to other international locations will be delivered by international courier partners within 6-14 working days.
- International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
- For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.
The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.
This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.
FROZEN ITEMS SHIPPING POLICY
Singapore Orders only
- This delivery option is not limited to just frozen items; however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery with orders $100 and above.
- Frozen items are delivered by third-party courier partners.
- Orders cut-off time applicable for FREE scheduled delivery is 5pm previous day.
- Orders made by 5pm will be delivered on your selected date and time slots.
- We highly recommend that you choose a date and time slot where you can be present to receive the parcel within the time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, pls note that our packaging can only keep items as frozen as possible for only 3 hours.
- Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
- If no one is present or uncontactable for further instructions, and no other arrangements have been made prior, your package WILL BE RETURNED, and an additional $20 will be charged for the re-arrangement of the 2nd delivery.
- If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
- Alternatively, you may also opt for Self Collection.
- Self-collection is applicable for all frozen items.
- Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
- Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
Return and Refund Policy
[updated as of 24th November 2025]
Generally, all our products are strictly non-refundable or exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or exchange on a case-by-case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
- Item returned should be in its original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, on a case-by-case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food-related, wearables, beds, and carriers due to food safety & hygiene reasons.
- Items that are purchased at promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
Note : When we receive the refunded/exchanged item, we will review the condition of the item and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns, and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
Note: All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.
Refunds for Loss of Parcel
For loss of parcel, please read our shipping policy above. We are unable to replace, refund, or compensate you if:
- parcels are delivered to the correct address but subsequently lost or stolen, or
- parcels left according to the courier procedure when no instructions were given.
In the event of a lost parcel claim:
- We will contact the courier and assist with the investigation.
- If the claim is deemed eligible, we will seek compensation from the third-party courier partners on your behalf.
- We will then make the refund to you once the compensation from the third-party courier partners is completed.
Note that third-party courier partners may require some time for internal investigation upon receiving our claim.
All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.