ADAPTIL Calm Diffuser | Separation Anxiety Stress Relief | Holistic Healthcare for Dogs

S$ 40.50

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Product Summary

ADAPTIL Calm Home Diffuser is an effective solution to help calm and relax your dog at home, in situations like loud noises, staying alone, visitors and other fearful situations.

Brings you and your dog closer, by creating a reassuring environment at home. Continuous effect, provides constant comfort for your dog
Veterinary used and recommended
Up to 30 days of calm at home.

The ideal solution to help your dog stay calm and adapt at home.

Perfect for:

Staying home alone
Loud noises, e.g. fireworks
Fears
Reaction to changes, such as visitors

Product Video

How to use ADAPTIL Calm?

Easy to use

ADAPTIL Calm Diffuser covers an area of 70 m² (approx a 3 bed house)
ADAPTIL Calm refill lasts up to 30 days.
Avoid plugging in the diffuser under shelves, behind doors, curtains or furniture, as it will not work properly.

Note

Ensure continuous comfort to your dog and use an ADAPTIL Calm Refill every month
The diffuser should be checked monthly and replaced every 6 months

Product FAQ

Q : Where to plug the diffuser?

You want to plug the diffuser in where your dog spends most of their time e.g. near their bed.

Plug into a properly functioning electrical socket that has a clear space above it of at least 1.20m (the oily vapour that carries the ADAPTIL appeasing messages rises above the diffuser as a column of warm air).

Q : Where NOT to plug in the diffuser?

A: To ensure the proper delivery of the pheromone messages, do not plug in the diffuser:

behind a door
under furniture
in any socket that does not have a clear space of 1.20m above it

To ensure that the diffuser works properly, it should not be connected:

in a multi-plug or multi-socket adapter
with an international adapter
in an extension lead

Q : How many diffusers do I need?

A : Use 1 diffuser for an area up to 70m² (approx. a 3 bed house).

For a large house, or a house with several floors, use several diffusers.

Q ; How long does the diffuser work for?

A ; One refill lasts up to 30 days. It is recommended to replace the refill every 4 weeks, even if there is a small amount of liquid left inside the vial (the vial can never be completely empty as the last few drops of liquid are in sufficient contact with the wick to allow diffusion to occur).

Replace the diffuser after six months of continuous use (24/7) to ensure optimum effectiveness.

Q : How long does it take for the diffuser to work?

A : Within 24 hours, the diffuser will be fully functional and ADAPTIL appeasing messages will spread throughout your home.

For situations that can be anticipated like firework events, it is best to plug in the diffuser 2-3 days in advance to best prepare your dog for the stressful event.

Q : Should I unplug the diffuser at night?

A : Do not unplug or turn off the diffuser at night.

It is best to leave the diffuser on all the time. Clinical trials show that the diffuser is effective when used continuously (24 hours a day) as this allows your dog to continuously perceive the “appeasing messages” of ADAPTIL.

Q : Compatibility

A : ADAPTIL Calm refills should never be used with any other electrical device.

ADAPTIL Calm Diffuser should never be used with any other refill from another company.

ADAPTIL Calm Diffusers are supplied with a plug that is compatible with the local electricity supply of the country in which they were purchased. They cannot be used in a country with a different standard voltage. They should never be used with an adapter or a voltage converter as this can lead to serious safety issues.

Before use, please check that your diffuser has the correct plug for use in your country.

Only use in properly functioning 230-240V electrical sockets.

Q : Recycling?

A : The refills are made of recyclable plastic material (PET).

The cardboard box can be recycled with your usual paper waste.

This product is covered by the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE): WEE/HG0312WZ.

Q : Shelf life?

A : The shelf life of the refills is 36 months (the expiry date is shown on the packaging).

Q : How can I check the diffuser is working?

A : When plugged into an electrical socket, the diffuser will gradually heat up, indicating that it is working properly.

Q : The diffuser is hot

A : ADAPTIL Calm Diffusers are designed to get warm to the touch, there is a heating element inside the diffuser that releases the pheromones from the wick.

The diffusers have been on the market for over 20 years and there are no health or safety risks associated. The diffuser head is manufactured to British Standard BS60335 using non-flammable (self-extinguishing plastic) and are designed to be left switched on all of the time.

Q : The liquid level is not going down

A : The level is going down, but you can’t see it !

The diffusion of the liquid from the Diffuser is a very slow process. When used normally it is difficult to see any change in the vial during the first week of use. Slight variations will occur depending on air turnover.

To check that your diffuser is working properly, make sure that:

the wick is not broken
the device is left turned on (sometimes an electrical outlet is controlled by a wall switch)
finally, try the device in a different electrical socket.

Q : There is a visible mark on my wall or furniture

A : The oily vapours (which carry the ADAPTIL “appeasing messages”) rise above the diffuser in a column of warm air. If this air column is blocked (e.g. under a shelf, table or furniture) the oil may re-condense, leaving a visible stain.

DO NOT plug the diffuser under any furniture or object that protrudes from the wall (minimum clearance above the diffuser needs to be 1.20m).

Please contact us if you need further advice.

Q : Use of diffuser and air conditioning?

A : Be sure to plug the diffuser away from air conditioners, vents, drafts or air extractors. This may result in diffusion at a faster rate and the product may not last the expected 30 days.

Q : Use of diffuser and open windows?

A : Using the diffuser in a very well ventilated room (e.g. open windows and doors) may result in diffusion at a faster rate. This may result in the product running out before the expected 30 days. In this situation, consider placing the diffuser elsewhere in the house, targeting the area where your dog spends the most time.

Shipping Policy

[updated as of 24th November 2025]

NON-FROZEN ITEMS SHIPPING POLICY

Singapore Orders

Non-frozen items could enjoy FREE delivery with orders $38 and above.
Non-frozen items are delivered by third-party courier partners within 3 working days.
Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
For orders above $150, we will be using reasonably reliable couriers (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
Alternatively, you may also opt for Self Collection.
Self-collection is applicable for all non-frozen items.
Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.

Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.

The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.

This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.

Malaysia Orders

Non-frozen items to Malaysia could enjoy FREE delivery with orders $88 and above.
Non-frozen items to Malaysia will be delivered by international courier partners within 6 working days.
International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

Other International Orders

Non-frozen items to other international locations will be delivered by international courier partners within 6-14 working days.
International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

FROZEN ITEMS SHIPPING POLICY

Singapore Orders only

This delivery option is not limited to just frozen items; however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
Frozen items could enjoy FREE scheduled delivery with orders $100 and above.
Frozen items are delivered by third-party courier partners.
Orders cut-off time applicable for FREE scheduled delivery is 5pm previous day.
Orders made by 5pm will be delivered on your selected date and time slots.
We highly recommend that you choose a date and time slot where you can be present to receive the parcel within the time frame.
Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, pls note that our packaging can only keep items as frozen as possible for only 3 hours.
Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, and no other arrangements have been made prior, your package WILL BE RETURNED, and an additional $20 will be charged for the re-arrangement of the 2nd delivery.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
Alternatively, you may also opt for Self Collection.
Self-collection is applicable for all frozen items.
Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.

Return and Refund Policy

[updated as of 24th November 2025]

Generally, all our products are strictly non-refundable or exchangeable.

However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or exchange on a case-by-case basis.

All we ask is that when the item is returned, it should meet the following requirements:

Reach out to us to arrange an appointment to drop off your item at 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
Item returned should be in its original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, on a case-by-case basis.
Please ensure at least 6 months of shelf life if it's a perishable item.
Send us your order confirmation email for refund verification.

Items not eligible for returns:

Food-related, wearables, beds, and carriers due to food safety & hygiene reasons.
Items that are purchased at promotional pricing from all of our sales channels.
Customers who had a history of returning more than 3 items.

Note : When we receive the refunded/exchanged item, we will review the condition of the item and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns, and refunds.

Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.

As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg

Note: All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.

Refunds for Loss of Parcel

For loss of parcel, please read our shipping policy above. We are unable to replace, refund, or compensate you if:

parcels are delivered to the correct address but subsequently lost or stolen, or
parcels left according to the courier procedure when no instructions were given.

In the event of a lost parcel claim:

We will contact the courier and assist with the investigation.
If the claim is deemed eligible, we will seek compensation from the third-party courier partners on your behalf.
We will then make the refund to you once the compensation from the third-party courier partners is completed.

Note that third-party courier partners may require some time for internal investigation upon receiving our claim.

All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.