Product Summary
FELIWAY Classic Diffuser is an excellent solution to comfort cats at home and avoid signs such as urine spraying, scratching or hiding.
- Nurtures your relationship with your cat, by creating a loving environment at home. Continuous effect, provides constant comfort for your cat.
- Clinically proven, Veterinary used and recommended
- Up to 30 days of happiness
FELIWAY® Classic helps reduce signs of stress in cats such as:
- Scratching
- Urine Spraying
- Hiding
- Home changes
Product Video
How to use Feliway Classic
Easy to use
- FELIWAY Classic Diffuser covers an area of 70 m² (approx a 3 bed house)
- FELIWAY Classic refill lasts up to 30 days.
- Avoid plugging in the diffuser under shelves, behind doors, curtains or furniture, as it will not work properly.
Note
- Ensure continuous comfort to your cat and use an FELIWAY Classic Refill every month
- The diffuser should be checked monthly and replaced every 6 months
Product FAQ
Find quick, expert-backed answers to the most common questions about FELIWAY, cat behavior, and how to create a stress-free environment for your feline friend.
Q : Where should I plug in my FELIWAY® diffuser?
A : For the best results, you should plug your FELIWAY® diffuser into a properly functioning electrical outlet that has a clear space above it of at least 4ft (1.2m). This is important to ensure the vapor carrying the FELIWAY® messages can rise above the diffuser as a column of warm air.
Q : Where should I NOT plug in my FELIWAY® diffuser?
A : To ensure your FELIWAY® diffuser can work effectively, do not plug it in:
- behind a door
- under furniture
- in any socket that does not have a clear space of 4ft or 1.20m above it
Your FELIWAY® diffuser should also not be connected:
- in a multi-plug or multi-outlet adapter
- with an international adapter
- in an extension lead
Q : How many FELIWAY® diffusers do I need?
A : To be as effective as possible, we recommend using one FELIWAY® diffuser per area up to 700sq ft. For a large house, or a house with several floors, use several FELIWAY® diffusers to ensure that each area of the house is covered.
Q : How long do FELIWAY® diffusers last?
A : One FELIWAY® diffuser refill will last up to 30 days. We recommend replacing the refill every four weeks, even if there is still a small amount of liquid left inside the vial. The vial can never be completely empty as the last drops of liquid are not sufficient for the diffusion process to occur.
With continuous use, a FELIWAY® diffuser lasts six months. After six months have passed, it’s best to replace the diffuser to ensure optimum effectiveness.
Q : How long does FELIWAY® take to work?
A : Once your FELIWAY® diffuser is plugged in, allow up to 24 hours for it to become fully functional and for the FELIWAY® calming messages to spread throughout your home. Many cat parents begin to see results within the first seven days. However, each cat is unique and the timing can vary. If you are aware of a situation coming up that may affect your cat, it is best to plug in the FELIWAY® diffuser two to three days in advance to provide the best support.
Q : Should I unplug my FELIWAY® diffuser at night?
A : It is important not to unplug or turn off your FELIWAY® diffuser at night. This is when cats are often awake and at their most active!
For the best results, leave the FELIWAY® diffuser on all the time. Clinical trials show that the diffuser is most effective when used continuously, 24 hours a day, as this allows your cat to continuously perceive the FELIWAY® calming messages.
Q : Can you put FELIWAY® in a regular diffuser?
A : FELIWAY® refills should never be used with any other electrical device or diffuser. Similarly, FELIWAY® diffusers should never be used with any other cat-calming refill from another company.
Q : What plug do I need for a FELIWAY® diffuser?
A : FELIWAY® diffusers are supplied with a plug that is compatible with the local electricity supply of the country in which they were purchased. They cannot be used in a country with a different standard voltage. They should never be used with an adapter or a voltage converter as this can lead to serious safety issues. Before use, please check that your diffuser has the correct plug for use in your country, and only use in properly functioning 230-240V electrical sockets.
Q : Can FELIWAY® diffusers be recycled?
A : FELIWAY® refills are made of recyclable plastic material (PET). The cardboard box can be recycled with your usual paper waste.
This product is covered by the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE): WEE/HG0312WZ.
Q : What is the shelf life of FELIWAY®?
A : Each FELIWAY® refill has a shelf life of 36 months. For more information, check the expiration date shown on the packaging.
Q : How do I know if my FELIWAY® diffuser is working?
A : When your FELIWAY® diffuser is plugged into an electrical socket, the diffuser will gradually heat up. This indicates that it is working properly.
Q : Why is my FELIWAY® diffuser getting hot?
A : If your FELIWAY® diffuser is getting hot, this is nothing to worry about! Each diffuser contains a heating element that diffuses the product, so it is natural for the diffuser to be warm to the touch.
Q : Why is the liquid level on my FELIWAY® diffuser not going down?
A : If you have noticed the liquid level on your FELIWAY® diffuser is not going down, the chances are that it actually is, but you just can’t see it! The diffusion of the liquid is a very slow process. When used normally, it is difficult to see any change in the vial during the first week of use, though slight variations will occur depending on air turnover.
If it has been a number of days and the liquid level still doesn’t appear to have gone down, check that your FELIWAY® diffuser is working properly. To do this, make sure that:
- the wick is not broken.
- the device is turned on (sometimes an electrical outlet is controlled by a wall switch).
- the electrical socket is working (try the device in a different electrical socket to be sure).
Q : Do FELIWAY® diffusers leave a visible mark on walls or furniture?
A : FELIWAY® diffusers release oily vapors that rise above the diffuser in a column of warm air. If this air column is blocked (e.g. if the diffuser is under a shelf, table, or furniture) the oil may re-condense, leaving a visible stain. With this in mind, it is important to leave at least 4ft of clear space above the diffuser. DO NOT plug the diffuser under any furniture or object that protrudes from the wall.
Q : Does FELIWAY® work if I have air conditioning?
A : If you use a FELIWAY® diffuser close to an air conditioner, this may result in diffusion at a faster rate and the product may not last the expected 30 days. Be sure to plug the diffuser away from air conditioners, vents, drafts, or air extractors.
Q : Can I use a FELIWAY® diffuser near an open window?
A : As with air conditioners, using a FELIWAY® diffuser in a well-ventilated room may result in diffusion at a faster rate and the product running out before the expected 30 days. In this situation, consider placing the diffuser elsewhere in the house, ideally targeting the area where your cat spends the most time.
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg