Product Summary
ADAPTIL Calm Home Diffuser is an effective solution to help calm and relax your dog at home, in situations like loud noises, staying alone, visitors and other fearful situations.
- Brings you and your dog closer, by creating a reassuring environment at home. Continuous effect, provides constant comfort for your dog
- Veterinary used and recommended
- Up to 30 days of calm at home.
The ideal solution to help your dog stay calm and adapt at home.
Perfect for:
- Staying home alone
- Loud noises, e.g. fireworks
- Fears
- Reaction to changes, such as visitors
Product Video
How to use ADAPTIL Calm?
Easy to use
- ADAPTIL Calm Diffuser covers an area of 70 m² (approx a 3 bed house)
- ADAPTIL Calm refill lasts up to 30 days.
- Avoid plugging in the diffuser under shelves, behind doors, curtains or furniture, as it will not work properly.
Note
- Ensure continuous comfort to your dog and use an ADAPTIL Calm Refill every month
- The diffuser should be checked monthly and replaced every 6 months
Product FAQ
Q : Where to plug the diffuser?
You want to plug the diffuser in where your dog spends most of their time e.g. near their bed.
Plug into a properly functioning electrical socket that has a clear space above it of at least 1.20m (the oily vapour that carries the ADAPTIL appeasing messages rises above the diffuser as a column of warm air).
Q : Where NOT to plug in the diffuser?
A: To ensure the proper delivery of the pheromone messages, do not plug in the diffuser:
- behind a door
- under furniture
- in any socket that does not have a clear space of 1.20m above it
To ensure that the diffuser works properly, it should not be connected:
- in a multi-plug or multi-socket adapter
- with an international adapter
- in an extension lead
Q : How many diffusers do I need?
A : Use 1 diffuser for an area up to 70m² (approx. a 3 bed house).
For a large house, or a house with several floors, use several diffusers.
Q ; How long does the diffuser work for?
A ; One refill lasts up to 30 days. It is recommended to replace the refill every 4 weeks, even if there is a small amount of liquid left inside the vial (the vial can never be completely empty as the last few drops of liquid are in sufficient contact with the wick to allow diffusion to occur).
Replace the diffuser after six months of continuous use (24/7) to ensure optimum effectiveness.
Q : How long does it take for the diffuser to work?
A : Within 24 hours, the diffuser will be fully functional and ADAPTIL appeasing messages will spread throughout your home.
For situations that can be anticipated like firework events, it is best to plug in the diffuser 2-3 days in advance to best prepare your dog for the stressful event.
Q : Should I unplug the diffuser at night?
A : Do not unplug or turn off the diffuser at night.
It is best to leave the diffuser on all the time. Clinical trials show that the diffuser is effective when used continuously (24 hours a day) as this allows your dog to continuously perceive the “appeasing messages” of ADAPTIL.
Q : Compatibility
A : ADAPTIL Calm refills should never be used with any other electrical device.
ADAPTIL Calm Diffuser should never be used with any other refill from another company.
ADAPTIL Calm Diffusers are supplied with a plug that is compatible with the local electricity supply of the country in which they were purchased. They cannot be used in a country with a different standard voltage. They should never be used with an adapter or a voltage converter as this can lead to serious safety issues.
Before use, please check that your diffuser has the correct plug for use in your country.
Only use in properly functioning 230-240V electrical sockets.
Q : Recycling?
A : The refills are made of recyclable plastic material (PET).
The cardboard box can be recycled with your usual paper waste.
This product is covered by the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE): WEE/HG0312WZ.
Q : Shelf life?
A : The shelf life of the refills is 36 months (the expiry date is shown on the packaging).
Q : How can I check the diffuser is working?
A : When plugged into an electrical socket, the diffuser will gradually heat up, indicating that it is working properly.
Q : The diffuser is hot
A : ADAPTIL Calm Diffusers are designed to get warm to the touch, there is a heating element inside the diffuser that releases the pheromones from the wick.
The diffusers have been on the market for over 20 years and there are no health or safety risks associated. The diffuser head is manufactured to British Standard BS60335 using non-flammable (self-extinguishing plastic) and are designed to be left switched on all of the time.
Q : The liquid level is not going down
A : The level is going down, but you can’t see it !
The diffusion of the liquid from the Diffuser is a very slow process. When used normally it is difficult to see any change in the vial during the first week of use. Slight variations will occur depending on air turnover.
To check that your diffuser is working properly, make sure that:
- the wick is not broken
- the device is left turned on (sometimes an electrical outlet is controlled by a wall switch)
- finally, try the device in a different electrical socket.
Q : There is a visible mark on my wall or furniture
A : The oily vapours (which carry the ADAPTIL “appeasing messages”) rise above the diffuser in a column of warm air. If this air column is blocked (e.g. under a shelf, table or furniture) the oil may re-condense, leaving a visible stain.
DO NOT plug the diffuser under any furniture or object that protrudes from the wall (minimum clearance above the diffuser needs to be 1.20m).
Please contact us if you need further advice.
Q : Use of diffuser and air conditioning?
A : Be sure to plug the diffuser away from air conditioners, vents, drafts or air extractors. This may result in diffusion at a faster rate and the product may not last the expected 30 days.
Q : Use of diffuser and open windows?
A : Using the diffuser in a very well ventilated room (e.g. open windows and doors) may result in diffusion at a faster rate. This may result in the product running out before the expected 30 days. In this situation, consider placing the diffuser elsewhere in the house, targeting the area where your dog spends the most time.
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg