FELIWAY Classic Diffuser | Separation Anxiety Stress Relief | Holistic Healthcare for Cats

S$ 39.50

Quantity

- +

Product Summary

FELIWAY Classic Diffuser is an excellent solution to comfort cats at home and avoid signs such as urine spraying, scratching or hiding.

Nurtures your relationship with your cat, by creating a loving environment at home. Continuous effect, provides constant comfort for your cat.
Clinically proven, Veterinary used and recommended
Up to 30 days of happiness

FELIWAY® Classic helps reduce signs of stress in cats such as:

Scratching
Urine Spraying
Hiding
Home changes

Feliway Classic Diffuser 01

Product Video

How to use Feliway Classic

Easy to use

FELIWAY Classic Diffuser covers an area of 70 m² (approx a 3 bed house)
FELIWAY Classic refill lasts up to 30 days.
Avoid plugging in the diffuser under shelves, behind doors, curtains or furniture, as it will not work properly.

Note

Ensure continuous comfort to your cat and use an FELIWAY Classic Refill every month
The diffuser should be checked monthly and replaced every 6 months

Product FAQ

Find quick, expert-backed answers to the most common questions about FELIWAY, cat behavior, and how to create a stress-free environment for your feline friend.

Q : Where should I plug in my FELIWAY® diffuser?

A : For the best results, you should plug your FELIWAY® diffuser into a properly functioning electrical outlet that has a clear space above it of at least 4ft (1.2m). This is important to ensure the vapor carrying the FELIWAY® messages can rise above the diffuser as a column of warm air.

Q : Where should I NOT plug in my FELIWAY® diffuser?

A : To ensure your FELIWAY® diffuser can work effectively, do not plug it in:

behind a door
under furniture
in any socket that does not have a clear space of 4ft or 1.20m above it

Your FELIWAY® diffuser should also not be connected:

in a multi-plug or multi-outlet adapter
with an international adapter
in an extension lead

Q : How many FELIWAY® diffusers do I need?

A : To be as effective as possible, we recommend using one FELIWAY® diffuser per area up to 700sq ft. For a large house, or a house with several floors, use several FELIWAY® diffusers to ensure that each area of the house is covered.

Q : How long do FELIWAY® diffusers last?

A : One FELIWAY® diffuser refill will last up to 30 days. We recommend replacing the refill every four weeks, even if there is still a small amount of liquid left inside the vial. The vial can never be completely empty as the last drops of liquid are not sufficient for the diffusion process to occur.

With continuous use, a FELIWAY® diffuser lasts six months. After six months have passed, it’s best to replace the diffuser to ensure optimum effectiveness.

Q : How long does FELIWAY® take to work?

A : Once your FELIWAY® diffuser is plugged in, allow up to 24 hours for it to become fully functional and for the FELIWAY® calming messages to spread throughout your home. Many cat parents begin to see results within the first seven days. However, each cat is unique and the timing can vary. If you are aware of a situation coming up that may affect your cat, it is best to plug in the FELIWAY® diffuser two to three days in advance to provide the best support.

Q : Should I unplug my FELIWAY® diffuser at night?

A : It is important not to unplug or turn off your FELIWAY® diffuser at night. This is when cats are often awake and at their most active!

For the best results, leave the FELIWAY® diffuser on all the time. Clinical trials show that the diffuser is most effective when used continuously, 24 hours a day, as this allows your cat to continuously perceive the FELIWAY® calming messages.

Q : Can you put FELIWAY® in a regular diffuser?

A : FELIWAY® refills should never be used with any other electrical device or diffuser. Similarly, FELIWAY® diffusers should never be used with any other cat-calming refill from another company.

Q : What plug do I need for a FELIWAY® diffuser?

A : FELIWAY® diffusers are supplied with a plug that is compatible with the local electricity supply of the country in which they were purchased. They cannot be used in a country with a different standard voltage. They should never be used with an adapter or a voltage converter as this can lead to serious safety issues. Before use, please check that your diffuser has the correct plug for use in your country, and only use in properly functioning 230-240V electrical sockets.

Q : Can FELIWAY® diffusers be recycled?

A : FELIWAY® refills are made of recyclable plastic material (PET). The cardboard box can be recycled with your usual paper waste.

This product is covered by the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE): WEE/HG0312WZ.

Q : What is the shelf life of FELIWAY®?

A : Each FELIWAY® refill has a shelf life of 36 months. For more information, check the expiration date shown on the packaging.

Q : How do I know if my FELIWAY® diffuser is working?

A : When your FELIWAY® diffuser is plugged into an electrical socket, the diffuser will gradually heat up. This indicates that it is working properly.

Q : Why is my FELIWAY® diffuser getting hot?

A : If your FELIWAY® diffuser is getting hot, this is nothing to worry about! Each diffuser contains a heating element that diffuses the product, so it is natural for the diffuser to be warm to the touch.

Q : Why is the liquid level on my FELIWAY® diffuser not going down?

A : If you have noticed the liquid level on your FELIWAY® diffuser is not going down, the chances are that it actually is, but you just can’t see it! The diffusion of the liquid is a very slow process. When used normally, it is difficult to see any change in the vial during the first week of use, though slight variations will occur depending on air turnover.

If it has been a number of days and the liquid level still doesn’t appear to have gone down, check that your FELIWAY® diffuser is working properly. To do this, make sure that:

the wick is not broken.
the device is turned on (sometimes an electrical outlet is controlled by a wall switch).
the electrical socket is working (try the device in a different electrical socket to be sure).

Q : Do FELIWAY® diffusers leave a visible mark on walls or furniture?

A : FELIWAY® diffusers release oily vapors that rise above the diffuser in a column of warm air. If this air column is blocked (e.g. if the diffuser is under a shelf, table, or furniture) the oil may re-condense, leaving a visible stain. With this in mind, it is important to leave at least 4ft of clear space above the diffuser. DO NOT plug the diffuser under any furniture or object that protrudes from the wall.

Q : Does FELIWAY® work if I have air conditioning?

A : If you use a FELIWAY® diffuser close to an air conditioner, this may result in diffusion at a faster rate and the product may not last the expected 30 days. Be sure to plug the diffuser away from air conditioners, vents, drafts, or air extractors.

Q : Can I use a FELIWAY® diffuser near an open window?

A : As with air conditioners, using a FELIWAY® diffuser in a well-ventilated room may result in diffusion at a faster rate and the product running out before the expected 30 days. In this situation, consider placing the diffuser elsewhere in the house, ideally targeting the area where your cat spends the most time.

Shipping Policy

[updated as of 24th November 2025]

NON-FROZEN ITEMS SHIPPING POLICY

Singapore Orders

Non-frozen items could enjoy FREE delivery with orders $38 and above.
Non-frozen items are delivered by third-party courier partners within 3 working days.
Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
For orders above $150, we will be using reasonably reliable couriers (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
Alternatively, you may also opt for Self Collection.
Self-collection is applicable for all non-frozen items.
Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.

Note: Under Singapore's Sale of Goods Act (Cap. 393), once we hand over the parcel to a courier, the law presumes this as "delivery to you". Once the parcel is delivered to the shipping address, and proof of delivery is provided (including photo confirmation), that is legally considered delivered to you by the courier company.

The courier's default "drop-off point" will be based on the address you provided + visible drop-off point, unless we instruct them otherwise through the delivery system app; failing to read a handwritten note usually does not create legal liability. So if you did not give us specific instructions (eg, "Put parcel where"), we were not aware of any preferred or safer drop-off point, the risk of loss, theft, or damage passes to you at that point. We are no longer liable for parcels lost after successful delivery when no delivery instructions were provided.

This shipping policy, which is part of our contract with you, aligns with the Singapore Sale of Goods Act's flexibility, requests that you give delivery instructions to help us and the courier to place parcels more securely. If no such instruction was provided, we cannot legally be held responsible for loss or theft after the courier has delivered to your premises with POD given.

Malaysia Orders

Non-frozen items to Malaysia could enjoy FREE delivery with orders $88 and above.
Non-frozen items to Malaysia will be delivered by international courier partners within 6 working days.
International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

Other International Orders

Non-frozen items to other international locations will be delivered by international courier partners within 6-14 working days.
International courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, security, or a location determined appropriate by the courier.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
For orders above $150, we will be using reasonably reliable couriers with additional international insurance (in line with our duty under the Singapore Sale of Goods Act) that allow high-value compensation in the event of parcel loss.
For orders above $150, should there be theft suspected in your area, based on the courier that we will be partnering with, we may require you to make a police report for submission for a claim.
Do note that we are not responsible for any import taxes/duties and other charges, delays, once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

FROZEN ITEMS SHIPPING POLICY

Singapore Orders only

This delivery option is not limited to just frozen items; however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
Frozen items could enjoy FREE scheduled delivery with orders $100 and above.
Frozen items are delivered by third-party courier partners.
Orders cut-off time applicable for FREE scheduled delivery is 5pm previous day.
Orders made by 5pm will be delivered on your selected date and time slots.
We highly recommend that you choose a date and time slot where you can be present to receive the parcel within the time frame.
Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, pls note that our packaging can only keep items as frozen as possible for only 3 hours.
Third-party courier partners may or may not attempt to reach you at the contact number that you've submitted upon delivery.
If no one is present or uncontactable for further instructions, and no other arrangements have been made prior, your package WILL BE RETURNED, and an additional $20 will be charged for the re-arrangement of the 2nd delivery.
If other arrangements are preferred and necessary, please leave us a remark or contact us right after you have placed your order.
Alternatively, you may also opt for Self Collection.
Self-collection is applicable for all frozen items.
Self-collection is strictly appointment-based only; please call or WhatsApp us at +6581176177 to arrange.
Self-collection address is at
- 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.

Return and Refund Policy

[updated as of 24th November 2025]

Generally, all our products are strictly non-refundable or exchangeable.

However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or exchange on a case-by-case basis.

All we ask is that when the item is returned, it should meet the following requirements:

Reach out to us to arrange an appointment to drop off your item at 338 Ang Mo Kio Ave 1 #01-1649, Singapore 560338.
Item returned should be in its original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, on a case-by-case basis.
Please ensure at least 6 months of shelf life if it's a perishable item.
Send us your order confirmation email for refund verification.

Items not eligible for returns:

Food-related, wearables, beds, and carriers due to food safety & hygiene reasons.
Items that are purchased at promotional pricing from all of our sales channels.
Customers who had a history of returning more than 3 items.

Note : When we receive the refunded/exchanged item, we will review the condition of the item and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns, and refunds.

Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.

As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg

Note: All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.

Refunds for Loss of Parcel

For loss of parcel, please read our shipping policy above. We are unable to replace, refund, or compensate you if:

parcels are delivered to the correct address but subsequently lost or stolen, or
parcels left according to the courier procedure when no instructions were given.

In the event of a lost parcel claim:

We will contact the courier and assist with the investigation.
If the claim is deemed eligible, we will seek compensation from the third-party courier partners on your behalf.
We will then make the refund to you once the compensation from the third-party courier partners is completed.

Note that third-party courier partners may require some time for internal investigation upon receiving our claim.

All refunds will be refunded as credit into your account with JOOF or as Cash Paynow to your mobile given, whichever we deem fit on a case-by-case basis.