Glacier Peak Pet Intolerance Test | Food & Environmental Sensitivity Test | Holistic Healthcare for Dogs & Cats

Product Summary

The Pet Intolerance Test is More than an Allergy test for Dogs and Cats. It is a road map to your cat or dog's wellness. "What may be healthy for one dog may be unhealthy for another dog."

The Pet Intolerance is NOT a traditional allergy test kit for dogs and cats performed in a medical laboratory. Our Pet Intolerance Test is a non-invasive Energetic Analysis using Biofeedback Technology, which has the ability to read and detect stress and energetic resonance that emanates from hair and saliva samples. It is so much more than an allergy test for pets as it can identify imbalances and disturbances within the entire body.  Biofeedback energy status analysis measures the body’s reaction through the body's bioenergetic balance or homeostasis in relation to various food and environmental factors that an animal has been exposed to. Traditional Chinese Medicine (TCM) would call this a balance of yin or yang, with the ultimate goal of removing or reducing incompatible energetic disturbances that diminish the body’s Qi or life force.

These samples are used to measure food and environmental factors that an animal has been exposed to. The ultimate goal is to show you what removing or reducing incompatible items can do to help the pet's allergy-type symptoms. It is so much more than a dog and cat allergy test kit, using biofeedback analysis, the device can identify energetic imbalances and factors contributing to the allergy symptoms based on over 300 food and environmental factors.

The Pet Intolerance is not meant to be a substitute for traditional dog allergy testing methods that use blood samples such as the ELISA and antibody testing. It is recommended that you consult with your veterinarian if you wish such traditional allergy testing be done for your pet.

So many people ask “what can I give my dog for allergies?” and they invest in cat or dog allergy medicine without ever truly understanding the cause of symptoms. Many people are looking for natural remedies for dog allergies and do not realize it may be as easy as changing the food or environment of your pet.

Changing your pet's food or avoiding specific environmental items is an excellent place to start, however, there may be additional support we can provide. A one to one consultation is included in the cost of the kit, with that we will review the results with you personally, answer your questions, and concerns and help design a strategy to bring your pet back into balance.

If you have questions, we encourages you to contact us. Glacier Peak Holistics is a team of animal lovers committed to customer satisfaction. In almost a decade, over 40,000 Life Stress scans have run through their dedicated department, changing the lives of so many people and their pets. They also work closely with many holistic veterinary practices across the country. We encourage you to let Glacier Peak Holistics Pet Intolerance Test be your first option rather than your last resort.

We offer a total of 3 different package pricings for your selection to see which package suits you the best. Please see the 3 different package details in the sections/tabs available within this product page you see.

We also urge you to read the Product FAQ section/tab very throughly and carefully to find out what could be the best option for you.

Note : Officially, there isn't any implications or effect on the results if your animal is on any medication currently or before. However based on our experience and some findings, we do encounter not so ideal results for animals who is on any immune suppression drugs (eg, Apoquel, Prednisone or other Steroids, Cytopoint, Antihistamines, Antibiotics or any other allergy medicine), as these medications can suppress bowel’s surface immune reactions to be detected in the saliva. In the case of the need of medication recently or currently, we do suggest a 2 weeks window period to be away from all kinds of medication before taking the test for the results to be more ideal. However, if the itching is too overwhelmed, you may lessen the suggested window period to your comfortable period.

Product Video

How to interpret your pet's stress scan result

Standard Package Kit

OVERVIEW FOR STANDARD PACKAGE KIT :

1. Purchase the scan kit package (Standard) via our website.
2. You will receive the kit within 3-4 working days.
3. Fill up the information sheet (included in the slot behind the Biohazard bag), DON’T FORGET TO SIGN AT THE BOTTOM!
4. You may optional write any conditions or concerns behind the information sheet.
5. Fill up the necessary on the Hair and Saliva Samples Bag (included in the Biohazard bag).
6. Collect your saliva & hair samples and put into the Hair & Saliva Samples Bag.
7. Place the Hair & Saliva Samples bag inside the Biohazard bag and the information sheet in the slot behind the Biohazard bag.
8. Place the Biohazard bag into the provided (white) envelope.
9. Place the (white) envelope into the provided (yellow) envelope.
10. Make arrangements with your own preferred courier vendor and send it to the address given.
11. Upon receiving your samples, the results will be sent to you via email within 2 working days.
12. Upon receiving your results, follow the link sent to your WhatsApp to schedule a 1hr call or online appointment with us to discuss on your results and to assist you on your customised food/supplementation planning, sharing of holistic pet care information, lifetime support on providing holistic care remedies/recommendations and more.. Oh we can assist to look into your other test you have done with the vets too. And we love questions, so ask us anything anytime.

*Standard package is available for Singapore and International orders.

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Expedited Package Kit

OVERVIEW FOR EXPEDITED PACKAGE KIT :

1. Purchase the scan kit package (Expedited) via our website.
2. You will receive the kit within 1-2 working days.
3. Fill up the information sheet (included in the slot behind the Biohazard bag), DON’T FORGET TO SIGN AT THE BOTTOM!
4. You may optional write any conditions or concerns behind the information sheet.
5. Fill up the necessary on the Hair and Saliva Samples Bag (included in the Biohazard bag).
6. Collect your saliva & hair samples and put into the Hair & Saliva Samples Bag.
7. Place the Hair & Saliva Samples bag inside the Biohazard bag and the information sheet in the slot behind the Biohazard bag.
8. Place the Biohazard bag into the provided (white) envelope.
9. Place the (white) envelope into the provided (yellow) envelope then place the (yellow) envelope into the provided FEDEX envelope.
10. Follow the link sent to your WhatsApp to arrange for FedEx pick up once your FedEx envelope is ready for collection.
11. Your samples will be reaching USA testing facilities within 3-4 working days upon collection.
12. Upon receiving your samples, the results will be sent to you via email in 2 working days.
13. Upon receiving your results, follow the link sent to your WhatsApp to schedule a 1hr call or online appointment with us to discuss on your results and to assist you on your customised food/supplementation planning, sharing of holistic care information, lifetime support on providing holistic care remedies/recommendations and more.. Oh we can assist to look into your other test you have done with the vets too. And we love questions, so ask us anything anytime.

*Expedited package is available for Singapore and International orders.

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Exclusive Package Kit

OVERVIEW FOR EXCLUSIVE PACKAGE KIT :

1. Purchase the scan kit package (Exclusive) via our website.
2. Follow the link sent to your WhatsApp to arrange a home visit appointment.
3. During the home visit appointment, we will get you to fill up the Information Sheet, sign, and fill up the necessary on the Hair and Saliva Bag.
4. We will assist on the collection on the most ideal specimen of saliva and hair samples from your pet.
5. Your samples will be sent via FedEx and will reach USA testing facilities within 3-4 working days.
6. Upon receiving your samples, the results will be sent to you via email in 2 working days.
7. Upon receiving your results, follow the link sent to your WhatsApp to schedule a 1hr call or online appointment with us to review your results and another link for the Pet’s Basic Energetics Assessment. During your review session, we will discuss on your results and to assist you on your pet’s energetically appropriate customised diet/supplementation planning, sharing of holistic care information, lifetime support on providing holistic care remedies/recommendations and more.. Oh we can assist to look into your other test you have done with the vets too. And we love questions, so ask us anything anytime.

*Exclusive package is NOT available for International orders.

*You can see more information about Pet's Basic Energetics Assessment in one of our sections/tabs within this product page you see or you can find it inside Product FAQ section/tab too.

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How to collect your pet's saliva and hair?

For Standard and Expedited package, please follow instructions carefully upon receiving the test kit.

Step one (1).

Remove swabs from zippered bag labeled "Hair and Saliva Sample Bag."

Step two (2).

Hold one end of the swab and thoroughly rub along the gum line and cheek area.

• Repeat for all three (3) swabs or complete using all three (3) at one time.
• Please DO NOT touch the saliva on the swabs or the results will not be an ideal one.
• Place all three (3) swabs in the zippered bag.
• Please DO NOT substitute your own swabs. Those provided are organic cotton, and our testing facility can only test with the provided cotton buds.

Step three (3).

Comb your pet to obtain hair for the sample. You will need just enough hair to fill the sample circle shown on the information sheet, roughly about a SGD 50cent coin. Place this sample in the zippered bag. The hair and swabs go in the same zippered bag.

• If your pet does not shed or has very short hair, you can clip a small amount of hair.

How to send your samples via VPost?

For Standard package, you will need to send out your samples yourself with your preferred courier vendor. Here we recommend you the cheapest route that you can send in your samples.

The cheapest route will be VPost. We recommend the international registered service which cost $11.90 SGD. You can find the step by step into guiding you how to send via VPost below.

However do note that what we guided you is to declare a inaccurate actual form of the item sent, in order to bypass the custom clearance in the USA, as Saliva and Hair is kind of considered a restricted items under VPost rules, therefore there's still a little risk you need to be aware of, it can be hold up or being discarded if custom officer decided to throughly check your package and finds out that it is a restricted item. But usually it does goes through the customs ok.

Also note that we wont be liable for any package being hold up or discard at custom, we are just suggesting the cheapest way you can send your samples in and also stating the risk you might encounter.

STANDARD PACKAGE KIT VIA VPOST STEP BY STEP GUIDE.

1. Visit https://www.ezy2ship.net/
2. Click CREATE SHIPMENT.
3. Fill in the Brief Information and Shipment Details.
4. Select International Registered Service (recommended).
5. Fill in the Full Shipment Details.
6. Fill in Delivery Details.
7. Checkout your shipment.
8. Select your payment method.
9. Visit your nearest POST Office Branch Counter for printing of label and send!

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What is Pet's Basic Energetics Assessment?

Traditional Chinese Veterinary Medicine (TCVM) provides information about food ingredients that allows us to design diets for nourishment as well as healing. By understanding the different properties of food, specific organs can be targeted. Diets can be changed based on energetics, season of the year, age and medical conditions. The goal is to achieve balance and harmony. Without balance, disease occurs and life span is shortened. Feeding food of varying flavours and energies according to the needs and physical constitution of the animal will result in a longer, healthier life. Traditional Chinese Veterinary Medicine theory revolves around the 5 elements known as Fire, Earth, Metal, Water, and Wood. Each element is associated with specific organ systems and a specific personality or “constitution”. Each constitution can be predisposed to medical issues, based on the organs associated with the energetics.

Western Herbalism looks at the dog as an individual with their own needs, sensitivities and energetic patterns. Herbalism also looks at the underlying cause of all symptoms. Why? Because everything in the body is connected. Dogs Are Individuals. The body is an ecosystem. Everything is connected. When you see your dog as an individual, you can choose plants, food and dietary supplements that fit your dog's INDIVIDUAL ecosystem. Holistic canine energetics helps you see your dog's unique patterns. Energetics acts as your guidance system simultaneously healing and preventing disease through balance. Energetics equals individual medicine, individual healing. You can take this information and look at your dog's food, treats and supplements differently. When you add energetics, an unseen world opens up and you'll achieve greater levels of healing and disease prevention.

This basic assessment comprises of both the TCM Energetics and the western holistic Herbalism Energetics. It allows us to access your animal's basic energetics (Hot, Warm, Neutral, Cool, Cold together with TCM elements Fire, Earth, Metal, Water and Wood) in order to recommend an energetically appropriate diet and supplementation plan. In order to do this accessment, you will need to have some observations skills, abit of intuition and playing attention to your senses.

*Pet's basic energetics assessment is already included in the exclusive package. You may consider to purchase as an add-on for the standard or expedited package.

Product FAQ

Q : How is this test different from blood, skin patch or even feces testing?

A : Please remember that testing for food sensitivities and intolerances with saliva antibodies (IgA and IgM) is NOT the same as allergy testing. Allergies are more acute hypersensitivities caused from the release of different types of antibodies which is IgE and IgG. Thus serum (blood test) or feces is NOT a reliable diagnostic fluid for testing food sensitivities.

Skin Patch testing and food elimination trials can also be performed. Patch testing is expensive, unsightly and undesirable when one side of your pet’s body has to shaved and tested. Food elimination trials need to last 4-6 weeks with each restricted antigen food source. This type of testing is costly, time consuming and shows poor compliance.

Q : Why is salivary food sensitivity and intolerance testing more predictive than other food allergy testing?

A : IgA, especially, but also IgM, on the bowel’s mucosal surfaceare the important antibodies generated by immunological reactions and are expressed as secretory immunity in saliva, as well as other body fluids like tears, sweat, and breast milk. These antibodies are produced by the body in order to fight food sensitivities, so they offer the perfect measure of a reaction taking place. And, sometimes these antibodies can show up in the saliva without even appearing in the blood.

And In fact, a food intorerance can lead to one of these antibodies showing up in the saliva as early as five months, revealing the latent or pre-clinical form of food sensitivity, before a clinical or bowel biopsy diagnosis of inflammatory bowel disease or “leaky gut syndrome” is made. Clinical signs includes itching and scratching and/or gastrointestinal (GI) tract issues (such as excessive gas, bloating, diarrhea, soft stools, and gastric upset). Therefore, please also note that this testing also applies to healthy pets as well as those with known or suspected food reactivity.

Q : Which package should i choose?

A : Here is some reasons that we are offering 3 difference packages for your consideration.

• Standard Package :

1. This package only consist of the kit +
2. Expedited results in 48hrs upon receiving your samples and
3. 1hr review session

Best suited for pet parents who wish to DIY and send your samples back to USA using your own preferred courier service.

*This package is suitable for Singapore & International orders.

• Expedited Package :

1. This package consist of the kit +
2. Using our expedited courier back to USA within 3-4 working days +
3. Expedited results in 48hrs upon receiving your samples and
4. 1hr review session.

This package is best suited for pet parents who wish to DIY but wanted no hassle on the courier and wants the results asap.

*This package is suitable for Singapore & International orders.

• Exclusive Package :

This package comes with more value added.

1. It consist of the kit +
2. Home visit in assisting on collecting the most ideal specimen and thus getting the most ideal results +
3. Expedited courier back to USA within 3-4 working days +
4. Expedited results in 48hrs +
5. Basic pet's energetic assessment and
6. 1hr review session.

This package is best suited for pet parents who is not confident enough to collect the most ideal sample specimen, wishes to get help on the courier and getting results asap.

On top of that it is also best for those who wish to consider holistic basic energetic wellness where we have an additional assessment that will allow us to help to find out your pet's (Fire/Water/Metal/Earth/Wood/Warm/Cool/Dry/Damp) TCM & Western Herbalism energetics so you can dive much further into the holistic wellness and try to balance their energetics with energetically appropriate food and supplementation.

*This package is ONLY suitable for Singapore orders.

Q : I purchased the Standard package, however i would like change my mind and use FedEx courier service instead. Can i change to the Expedited package?

A : Yes you can, you just need to purchase our FedEx courier service as a add-on.

Click here to purchase our FedEx courier service.

Q : I have multiple pets in my household, how can i enjoy the Expedited package with some savings?

A : If you have multiple pets in your household, i recommend you to purchase the Standard package and purchase our FedEx courier service as an additional add-on. In this manner, you just need to pay for 1 (one) time shipping fee only instead of multiple Expedited packages. This will allow you to have savings.

Click here to purchase our FedEx courier service.

Q : I purchased the Expedited package, however i would like change my mind and would like to request for your assistance on the collection of my pet's optimal specimen but not going moving forward with the pet's basic energetics assessment, how can i go about in doing this?

A : Yes, you just need to purchase our Home Visit service as a add-on.

Click here to purchase our Home Visit service.

Q : I have multiple pets in my household, can i request just for the home visit to assist on the collection of my pets optimal specimens without the FedEx shipping and without the pets basic energetic assessments?

A : Yes, you can. If you have multiple pets in your household, i recommend you to purchase the Standard package and just purchase our Home Visit service as a add-on. In this manner you just need to pay for 1 (one) time home visit instead of multiple Exclusive packages.

Click here to purchase our Home Visit service.

Q : I have multiple pets in my household, how can i enjoy the Exclusive package with some savings?

A : If you have multiple pets in your household, i recommend you to purchase the Standard package and purchase our Home Visit service as a add-on, and purchase our FedEx courier service as an additional add-on, and purchase our Pet's Basic Energetic Assessment as a add-on. However for the pet's basic energetic assessment is charged based on individual animal, so in this case you can only enjoy some savings in paying just for 1 (one) time home visit + 1 (one) time shipping fee, instead of multiple Exclusive packages. 

Click here to purchase our Home Visit service.

Click here to purchase our FedEx courier service.

Click here to purchase our Pets Basic Energetic Assesment.

Q : What is Pet's Basic Energetics Assessment?

A : Traditional Chinese Veterinary Medicine (TCVM) provides information about food ingredients that allows us to design diets for nourishment as well as healing. By understanding the different properties of food, specific organs can be targeted. Diets can be changed based on energetics, season of the year, age and medical conditions. The goal is to achieve balance and harmony. Without balance, disease occurs and life span is shortened. Feeding food of varying flavours and energies according to the needs and physical constitution of the animal will result in a longer, healthier life. Traditional Chinese Veterinary Medicine theory revolves around the 5 elements known as Fire, Earth, Metal, Water, and Wood. Each element is associated with specific organ systems and a specific personality or “constitution”. Each constitution can be predisposed to medical issues, based on the organs associated with the energetics.

Western Herbalism looks at the dog as an individual with their own needs, sensitivities and energetic patterns. Herbalism also looks at the underlying cause of all symptoms. Why? Because everything in the body is connected. Dogs Are Individuals. The body is an ecosystem. Everything is connected. When you see your dog as an individual, you can choose plants, food and dietary supplements that fit your dog's INDIVIDUAL ecosystem. Holistic canine energetics helps you see your dog's unique patterns. Energetics acts as your guidance system simultaneously healing and preventing disease through balance. Energetics equals individual medicine, individual healing. You can take this information and look at your dog's food, treats and supplements differently. When you add energetics, an unseen world opens up and you'll achieve greater levels of healing and disease prevention.

This basic assessment comprises of both the TCM Energetics and the western holistic Herbalism Energetics. It allows us to access your animal's basic energetics (Hot, Warm, Neutral, Cool, Cold together with TCM elements Fire, Earth, Metal, Water and Wood) in order to recommend an energetically appropriate diet and supplementation plan. In order to do this accessment, you will need to have some observations skills, abit of intuition and playing attention to your senses.

*Pet's basic energetics assessment is already included in the exclusive package. You may consider to purchase as an add-on for the standard or expedited package.

Q : After receiving the result, how do i understand the report?

A : All the 3 packages comes with a detailed results review up to 1hr with our founder, Judy. Here is her achivements so far:

• She went through extensive trainings with GPH team and that allows her to be a Certified Pet Wellness Scan Consultant.
• She completed her Canine Basic Energetics with world renown Clinical Canine Herbalist Rita Hoga.
• She completed B.A.R.F (Biologically Appropriate Raw Food) coaching programme with world renown father of raw, Dr. Ian Billinghurst.
• Judy also recently completed her certification in Canine Nutrition with "Academy of Natural Health Sciences Training Center".

Her mission is to empower as many animal guardians as possible to choose preventative options for their pets without fear or guilt. There is a lot of information out there these days and she believes in providing you with the tools you need to give your animals the best life possible.

The review includes :

• Interpretation of your results.
• Discussing on any other allergy test result from the vets (if any).
• Pet's Basic Energetic Assessment (for exclusive package only).
• A customized/energetically customized supplementation plan and a suggested diet plan* to start with. *Note that the suggested diet plan is not a nutritional plan, but our suggested diet plan do suggest what you can look out for in terms of nutritional profiles. For nutritional plans, it is available for extra charges with further consultations with our in-house certified Animal Nutritionist/Classical Homeopath from Canada.
• Holistic pet health knowledges, view/opinions and holistic recommendations (Optional).
• General recommendation on home natural remedies (Optional).
• Holistic pet wellness lifetime support on the managing of non-urgent, non-life threatening, allergy-type symptoms. (Optional, as at when pet parents wish to adapt natural healing modalities for their pets and do not mind our support as we help along closely with your animal's progress with some of our recommended holistic remedies).
• All types of questions, but if it is something out of our current knowledges, we will direct you to the best possible direction where you can look up further research on.

Q : Which is the cheapest but still a safe courier vendor you can recommend?

A : The cheapest route will be VPost. We recommend the international registered service which cost $11.90 SGD. We have a step by step to guide you how to send via VPost. However do note that what we guided you is to declare a inaccurate actual form of the item sent, in order to bypass the custom clearance in the USA, as Saliva and Hair is kind of considered a restricted items under VPost rules, therefore there's still a little risk you need to be aware of, it can be hold up or being discarded if custom officer decided to throughly check your package and finds out that it is a restricted item. But usually it does goes through the customs ok. Also note that we wont be liable for any package being hold up or discard at custom, we are just suggesting the cheapest way you can send your samples in and also stating the risk you might encounter.

*If you wish to have a hassle and worry free process, do consider our expedited package instead.

Q : Do you have a quick glance table on your packages?

A : Here is overview table to help decide which package suits you best.

Q : At what age could i start doing this test for my animal?

A : We recommend at least 6 months of age.

Q : Would there be any implications if my animal is currently on medication?

A : Officially, there isn't any implications if your animal is on any medication currently or before. However based on our experience and findings, we do encounter not so ideal results for animals who is on any immune suppression drugs (eg, Apoquel, Prednisone or other Steroids, Cytopoint, Antihistamines, Antibiotics or any other allergy medicine), as these medications can suppress bowel’s surface immune reactions to be detected in the saliva. In the case of the need of medication recently or currently, we do suggest a 2 weeks window period to be away from all kinds of medication before taking the test for the results to be more ideal. However, if the itching is too overwhelmed, you may lessen the suggested window period to your comfortable period.

Q : Do you recommend re-testing, and how often should it be done?

A : As sensitivities tends to change over time, depending what work you have put into healing the body, as well as depending on what and how many medications you have used into managing your animal's body, we highly recommend to do this on a yearly basis. However if there isn't any much issues on-going you could do it every 2yrs instead just to monitor any food sensitivity changes.

Q : Where can i find more details on your founder who is doing the review for us?

A : You can definitely expect a close guidance with our founder, Judy. 

• She went through extensive trainings with GPH team and that allows her to be a Certified Pet Wellness Scan Consultant.
• She completed her Canine Basic Energetics with world renown Clinical Canine Herbalist Rita Hoga.
• She completed B.A.R.F (Biologically Appropriate Raw Food) coaching programme with world renown father of raw, Dr. Ian Billinghurst.
• Judy also recently completed her certification in Canine Nutrition with "Academy of Natural Health Sciences Training Center".

Her mission is to empower as many animal guardians as possible to choose preventative options for their pets without fear or guilt. There is a lot of information out there these days and she believes in providing you with the tools you need to give your animals the best life possible.

Judy is a 5.0 proactive pet parent herself. She indulge herself with knowledge on a daily basis from the holistic pet wellness space and unconditionally sharing it with pet parents who wish to look into the holistic modalities. Her learning journey includes learning from holistic professionals like Dr Karen Becker,  Dr Judy Morgan, Julie Ann Lee, Rita Hogan, Sarah Griffiths, Dr Odette Sutter, Dr Peter dobias, Dr Conor Brady, Dr Margo, Dr Dee Blanco, and many many more holistic professionals out there.

She also gained more knowledge through her holistic clinical pet nutrition studies, reading alot of books on canine and feline nutrition, wholefood healing for humans, Chinese food therapy for animals, fundamentals in traditional Chinese medicine in both humans and animals, getting familiar with acupressure points and basic chiropractic care knowledges for dogs, all these knowledges has definitely helped her greatly into managing her dog's condition til date. She also read through lots of comments in groups in the holistic space and listens and learn from various experienced mentors mainly from the US, Canada and UK discussing about day-to-day issues other pet parents face and how to go about dealing it with the best remedies possible in the holistic realm.

She has also went through lots of holistic pet webinars, currently continuing her Clinical Pet Nutritionist certification from the "Academy of Natural Health Sciences Training Center". She also undergoing training as a home practitioner with WEBB (Whole Energy Body Balance) Bodyworks for Pets.

She has managed/treated her boy with just natural remedies for the past 3 years and she not only have experience dealing with issues with our own dog, she has alsopassed on some of these knowledges into good use in some pet parents who needed those information or remedies in Singapore and Malaysia since 2years ago.

Rest assured that she is always and constantly learning to equipped herself with more knowledges, and she hope to be your holistic pet health advocate partner whenever she can.

Despite all the above, please also read carefully on the disclaimer below.

Q : How long does the process take from the day i place my order to the day i receive my results for the Standard package?

A : We are only able to show you an estimated overview on Singapore and International orders of the process up to the day you receive the kit from us. After which the timeline will be based on your chosen courier service and 2 working days results waiting period upon receiving your samples.

Singapore and International orders process (assuming orders start on a Monday) :

Q : How long does the process take from the day i place my order to the day i receive my results for the Expedited package?

A : Here is an estimated overview of the process for Singapore & International orders.

Singapore orders process (assuming orders start on a Monday) :

International orders process (assuming orders start on a Monday) :

Q : How long does it take to receive my results?

A : All our packages comes with expedited results, Glacier Peak Holistics will complete your pet's scan within 48 hrs from the time your samples and the SIGNED information sheet are received. You will be sent a confirmation via email on receipt of your samples. That email will come from "results@glacierpeakholistics.com" so please go ahead and add it to your contact list to avoid it getting lost in your SPAM (especially for free email accounts such as Hotmail, Yahoo & Gmail).

Q : How will I receive my test results?

A : Glacier Peak Holistics will send all results by email directly to the email address you provide on the order form after the test has been completed. You will also receive a copy over whatsapp from us.

Q : Can i interpret the results myself without going through any review session?

A : We do not recommend on interpreting the results by yourself or by someone who is not trained to do so. The test results is more than what it seems and it will help you understand better with a trained consultant. Information from the results are meant to be very individual and a trained consultant will be able to advise more that what you are seeing.

Q : My dog has short hair or does not shed, can I trim/cut some hair for the hair sample?

A : Yes, trimming the dogs hair for the hair sample is okay, but you could also tweeze a few to get the follicle. Please make sure that there is enough hair to cover the circle on the information sheet and place the hair in the provided zip bag.

Q : What is the best way to get the saliva samples?

A : We provide you with three organic cotton swabs in the test kit. The best way to get the saliva sample is to hold all three of the swabs on one end and swab the inside of the mouth along the gum line and cheek area with the opposite end. This will get all three swabs done at once - easier for you and your pet. It is also helpful to wait until just before a meal (dog/cat begins to salivate in anticipation) or just after they get a drink.

Q : How accurate is this Analysis?

A : As the analysis is done using the energetic imprint of your pet, the results could vary. The biofeedback technicians take great care in documenting the results according to the output. While there is not a way that we can put a number value to each highlighted item, rest assured that it reached a level to be considered a stressor which may cause allergy type symptoms. Glacier Peak Holistics has received daily comments and testimonials from many of the 40,000 plus customers of how we have helped their pet.

*DISCLAIMER:

We are not Veterinarians. JJ E-Homez Holistic Pet is a 100% holistic pet supply store that strictly only offers and advocate non-chemical, non-toxic and high quality premium pet products that helps to support and enhance your animal's quality of life. We do not claim to diagnose, prescribe or treat any illness or disease by using any of our recommended remedies or methods. All information shared is based on personal experiences with dogs, personal opinions, and deep research about holistic pet care, raw feeding, canine/feline health, and canine/feline nutrition. All the information presented is not meant to replace your veterinarian's advice or prescribed medication but only to offer additional alternative options for your consideration. Pet parents are strongly advised to do your own research before deciding using any of our recommended products or any suggested remedies. We do not offer consultations under veterinary practices. If you have concerns about your pet's health, please consult your holistic veterinarian.

The information provided by this assessment is intended for educational and nutritional purposes only and is not intended to diagnose, treat, cure, or prevent any disease. It is not intended as conventional veterinary advice or to replace the advice or attention of qualified veterinarians. You may wish to consult your holistic veterinary professional before making changes to your pet's diet, nutritional supplements, or activity level. If you do not have a holistic veterinarian, you can visit http://www.ahvma.org to locate one in your area, or look into our pet parent resources to reach out to one of our preferred holistic professionals for help.

Shipping Policy

Singapore Orders (Non-frozen items 2 working days delivery via J&T Express Mon-Sat)

• Non-frozen items could enjoy FREE delivery with orders $38 and above.
• Non-frozen items will be delivered via J&T Express within 2 working days.
  
• Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.

Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)

• This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
• Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
• Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
• Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
• Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
• Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
• The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
• We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
• Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
• Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.

Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)

• This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
• Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
• Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
• Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
• Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
• Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
• The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
• We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
• Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
• Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.

Singapore Orders (All items via Self Collection)

• Yes, you may also option for Self Collection.
• Self collection is applicable for all items.
• Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
• Self collection address is at 216A Boon Lay Ave, S(641216).

Malaysia Orders (Non-frozen items via FedEx)

• Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
• Non-frozen items to Malaysia will be delivered via FedEx within 3 working days.
  
• Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
• Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

Other International Orders (Non-frozen items via various couriers)

• Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
• To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
• Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
• Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.

Pre-order Policy

Please note the following terms on all our Pre-order items :

1. Full payment is required for all Pre-order items.
2. Expect Pre-order items to be delivered between within 15 working days from your order date.
3. We will connect via WhatsApp or Email should there be any updates or concerns regarding your pre-order items.

Return Policy

Generally, all our products are strictly non-refundable nor exchangeable.

However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.

All we ask is that when the item is returned, it should meet the following requirements:

• Reach out to us to arrange an appointment to drop off your item at 216A Boon Lay Ave.
• Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
• Please ensure at least 6 months of shelf life if it's a perishable item.
• Send us your order confirmation email for refund verification.

Items not eligible for returns:

• Food related, wearables, beds and carriers due to food safety & hygiene reasons.
• Items that are purchased from promotional pricing from all of our sales channels.
• Customers who had a history of returning more than 3 items.

When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.

Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.

As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to jjehomez@gmail.com